Pb9 Privacy Policy – Malaysia Player Personal Data Protection

PB9 is an online casino platform that operates with full responsibility and is committed to protecting the privacy of every player who uses our services. We understand that your trust is our most valuable asset, and we never take lightly our responsibility to safeguard your personal information.

This Privacy Policy applies to all users of the pb9 platform, including the pb9.fun website, Android and iOS mobile apps, and all related support services. This document has been prepared in accordance with the requirements of the Malaysia Personal Data Protection Act 2010 (PDPA) and international data protection standards.

We encourage you to read this policy in full carefully. If you have any questions after reading it, our support team is available to assist at any time.

PB9 only collects data that is strictly necessary to provide you with a safe, seamless, and high-quality service. We do not collect excessive or irrelevant information.

Every piece of data we collect has a clear and specific purpose. We do not use your data for purposes not stated in this policy without obtaining your consent first.

• Account management – creating, verifying, and maintaining your account securely.
• Transaction processing – processing fund deposits and withdrawals quickly and accurately.
• Identity verification (KYC) – ensuring all players are real individuals who are eligible to use the platform.
• Fraud prevention – detecting and blocking suspicious activity to protect all users.
• Customer Support – enabling our team to provide relevant and effective assistance.
• Platform improvements – analyzing usage patterns to improve the overall gaming experience.
• Service communications – sending important notifications related to your account, transactions, and security updates.
• Legal compliance – fulfilling reporting and regulatory obligations set by the authorities.

PB9 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are limited situations where data sharing is necessary and legally permitted:

• Payment service providers – to process your financial transactions securely. They receive only the minimum data required.
• KYC service providers – to verify your identity in compliance with anti-money laundering (AML) regulatory requirements.
• Technical infrastructure – cloud and hosting service providers supporting platform operations, subject to strict confidentiality agreements.
• Legal authorities – when required by court order, legal investigation, or valid regulatory requirement.
• Audit and compliance – independent auditors responsible for ensuring pb9 operations comply with all applicable regulations.

All third parties that receive your data are bound by strict data protection agreements and are only permitted to use that information for the specified purposes.

The PB9 platform uses cookies and similar tracking technologies to enhance your experience and ensure the security of your session. The types of cookies we use are as follows:

• Essential Cookies – required for basic platform functions such as login session authentication. These cookies cannot be disabled.
• Performance Cookies – collecting information on how you use the platform to help us improve site functionality and speed.
• Preference Cookies – saving your preferences such as language, location, and display settings so you do not need to reconfigure them each time.
• Analytics Cookies – allowing us to understand usage patterns in aggregate (not individually) for platform improvement purposes.

You may manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality.

PB9 invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we implement include:

• 256-bit SSL Encryption on all communication channels between your device and our servers.
• Two-factor authentication (2FA) available to all accounts for an additional layer of protection.
• 24/7 Monitoring by automated intrusion detection systems that are always active.
• Regular security audits by independent experts to identify and close any vulnerabilities.
• Internal access controls that is strict – only authorized personnel with legitimate job requirements may access user data.
• Data backup that are regular and encrypted to ensure service continuity.

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold. pb9 fully respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the pb9 support team via email or live chat. We will process your request within 30 days working days from the date of receipt.

PB9 retains your personal data only for as long as needed to fulfil the purpose of collection or as required by Malaysian law.

• Active account data – retained for as long as your account is active plus the period required by law after account closure.
• Financial transaction records – retained for a minimum of 7 years in compliance with tax and anti-money laundering legal requirements.
• Support communication logs – retained for 3 years for reference and dispute resolution purposes.
• Technical data and logs – retained for 12 months for troubleshooting and security purposes.
• Cookie data – expiring according to cookie type, ranging from session (session cookies) to 12 months (persistent cookies).

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to you.

The PB9 platform is exclusively for adult users aged 18 years and above. We do not intentionally collect or store any personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected unintentionally, we will immediately take action to delete that data and close the relevant account. If you believe a child has registered on our platform, please contact us immediately.

The PB9 platform may contain links or integrations with third-party services such as game providers and payment gateways. This Privacy Policy applies solely to the PB9 platform.

We are not responsible for the privacy practices of any third-party platforms. We encourage you to read the privacy policy of each platform you visit separately before providing them with any personal information.

PB9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or updated legal requirements.

When significant changes occur, we will notify you via in-app notification or email to the address registered in your account at least 14 days before changes take effect. Continued use of the platform after the effective date is considered acceptance of the amended terms.

If you have any questions, concerns, or complaints regarding how pb9 handles your personal data, please contact our Data Protection Officer through the following channels:

• Privacy Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the pb9 platform.
• FAQ: Visit page Frequently Asked Questions for immediate assistance.

We are committed to responding to all privacy-related enquiries within 5 working days. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia Department of Personal Data Protection concerned.