PB9 Online Casino Platform Terms and Conditions of Use

These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and PB9 ("We", "Platform"). This document governs your access to and use of the pb9.fun website, the PB9 mobile app, and all related services.

By creating an account, making a deposit, using any platform feature, or simply browsing our website, you confirm that you have read, understood, and agreed to be fully bound by these Terms and Conditions.

These terms should be read together with Privacy Policy and Responsible Gaming Policy us, which also forms part of the overall agreement between you and PB9.

To register and use the PB9 platform, you must meet the following requirements:

• Be at least 18 years old at the time of registration.
• Not residing in a country or region where online gambling is prohibited under local law.
• Have full legal capacity to enter into a binding agreement.
• Never previously suspended or banned from the PB9 platform.

Upon registration, you are required to provide accurate, complete, and up-to-date personal information, including your full name, date of birth, email address, and phone number. PB9 reserves the right to request identity verification documents (KYC) at any time to verify the information you have provided.

Each user is only permitted to hold one active account only. Holding multiple accounts is strictly prohibited and will result in the closure of all associated accounts without prior notice.

You are solely responsible for keeping your login credentials secure. pb9 will not be held liable for any losses resulting from unauthorized access to your account caused by your own failure to protect your password.

• Do not share your username or password with anyone.
• Use a strong and unique password for your pb9 account.
• Log out of your account after each session, especially on shared devices.
• Contact PB9 customer support immediately if you suspect your account has been accessed without authorisation.

Pb9 reserves the right to temporarily freeze an account for verification purposes if unusual activity is detected. This is a protective measure for your own security.

PB9 supports a variety of local payment methods, including popular bank transfers and e-wallets in Malaysia. All transactions are processed through secure channels protected by 256-bit SSL encryption.

Deposit: Minimum and maximum deposit limits are as stated in the Finance section of your account. Deposits are typically credited to your account within minutes upon confirmation.

Withdrawal: Withdrawal requests will be processed within 1–5 business days, depending on your chosen payment method and KYC verification status. Withdrawals will only be processed to the same account or payment method used for the deposit.

• Full KYC verification is required before the first withdrawal request is processed.
• Pb9 reserves the right to request additional documents to verify the source of funds where necessary.
• Withdrawals will not be processed to third-party accounts.
• Daily and weekly withdrawal limits are stated in your account settings.

Pb9 offers a variety of bonuses and promotions from time to time. All bonuses are subject to specific wagering requirements, which are clearly stated in each promotion's terms.

• The welcome bonus can only be claimed once per new user.
• Wagering requirements must be met before any winnings derived from bonuses can be withdrawn.
• Pb9 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Bonuses are non-transferable to other users.
• Attempts to abuse bonuses through improper methods will result in the cancellation of all related bonuses and winnings.

Pb9 employs an advanced detection system to identify bonus abuse attempts. Players found to be systematically engaged in bonus hunting or arbitrage may be restricted from participating in future promotions.

All games available on the PB9 platform operate using a Random Number Generator (RNG) system that has been independently verified and certified. This ensures every game outcome is random and fair, with no manipulation of any kind.

In the event of a technical failure during a game session, pb9 reserves the right to void the affected round and return the wagered amount to the player. Results of rounds that have been completed and correctly recorded in the system are final.

• Players are responsible for ensuring their internet connection is stable while playing.
• PB9 will not be held liable for any losses caused by connection interruptions on the player's end.
• Any disputes relating to game outcomes must be reported within 72 hours.
• Results recorded on pb9's servers are the final reference in any dispute.

The following are strictly prohibited on the PB9 platform and may result in immediate action, including permanent account closure:

• Use of bots, automation, or any unauthorised third-party tools for gameplay.
• Holding multiple accounts for any purpose, including circumventing limits or repeatedly claiming bonuses.
• Submitting false or misleading identification documents during the KYC process.
• Attempting to hack, breach, or disrupt PB9's systems and infrastructure.
• Money laundering or using the PB9 platform for any suspicious financial activity.
• Colluding with other players to manipulate game outcomes.
• Spreading false or defamatory information about pb9 on any public platform.

Pb9 reserves the right to suspend or close any account at any time if there is a breach of these terms, suspicious activity, or at the platform's sole discretion without the need to provide a reason.

Players may also close their own account at any time by contacting our customer support team. Prior to closure, any eligible account balance will be processed for withdrawal once all verifications are completed.

• Accounts suspended for violations are not eligible for any refund.
• Account closure decisions may be appealed through pb9's official support channels.
• Any remaining balance in an account closed due to violations may be forfeited by pb9.

PB9 provides its platform on an "as-is" basis. While we strive to ensure the platform runs smoothly at all times, we cannot guarantee it will be entirely free from interruptions, errors, or downtime.

PB9 will not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Technical disruptions or failures beyond our control.
• Unauthorized access to your account due to your own negligence.
• Any gambling decisions you make using our platform.
• Third-party service disruptions beyond pb9's control.

Pb9's maximum total liability to you under any circumstances shall not exceed the current deposit balance in your account at the time of the incident.

PB9 is deeply committed to responsible gaming practices. We believe that gambling should remain an enjoyable form of entertainment and should never become a burden or a problem for any individual.

Pb9 provides a range of self-exclusion tools accessible through your account settings:

• Deposit Limit – set a maximum daily, weekly, or monthly deposit amount.
• Loss Limit – limit the amount of losses permitted within a specified period.
• Temporary Break – take a break from the platform for a period of 24 hours to 6 months.
• Self-Exclusion – enrol in a long-term self-exclusion programme if needed.

More information on support resources and available tools can be found on the Responsible Gaming us.

Pb9 reserves the right to amend, add to, or revise any part of these Terms and Conditions at any time. Members will be notified of significant changes via email or in-app notification at least 7 days before they take effect.

Continued use of the PB9 platform after the effective date of any changes to the terms constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to stay informed of the latest applicable terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you. Please contact us through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• FAQ: Visit the FAQ us for an immediate response.

We aim to respond to all inquiries within 24 hours on business days. For issues requiring further investigation, we will get back to you as soon as possible.